Terms and Conditions

IMPORTANT LEGAL NOTICE

ATTENTION:

This legal notice applies to the entire contents of this website under the domain name www.universityliving.com (the 'Website') and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website.

This notice is issued by University Living Accommodation Pvt Ltd whose registered office is at R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India (the 'Company', 'we', 'us' or 'our').

1. INTRODUCTION

1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

2. LICENCE

2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:

2.1.2 no graphics on this Website are used separately from accompanying text; and

2.1.3 the Company’s copyright and trademark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. SERVICE ACCESS

3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

4.2.2 for which you have not obtained all necessary licences and/or approvals;

4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clauses 4.2, 4.3 or 5.1.

4.5 The Website contains robot exclusion headers. Third parties may licence information on the Website to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express permission. Additionally you agree that you will not:

4.5.1 take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;

4.5.2 copy, reproduce, modify, distribute or publicly display any content (except for your information) from our Website without the prior written consent of the Company or appropriate third party, as applicable;

4.5.3 interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or

4.5.4 bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.

Consent to processing your data

An integral part of the University Living Platform entails the collection, processing, transmission and disclosure of Your Data by University Living and its service providers and affiliates, and you hereby specifically consent to:

University Living’s provision of Your Data to any University Living Partner, VAS agencies, partner organizations, professional bodies, service providers to University Living (including our accommodation providers and payment processors) as part of the provision of the University Living Solution to you, and Governmental or Regulatory Authorities; communications from University Living (including all communication channels including e-mail communications, business WhatsApp, iMessage & other marketing and informational tools) respecting the University Living Solution, and University Living platform products and services; and collection, use and other processing activities as set out in University Living’s Privacy Policy.

Your Personal Information will be handled in accordance with University Living’s Privacy and Cookies Policy accessible via the following link:https://www.universityliving.com/privacy-policy(the “Privacy Policy”). Notwithstanding the foregoing, University Living reserves the right at all times to disclose any Personal Information as it deems necessary to satisfy any Applicable Law, legal process or requirements of a Governmental or Regulatory authority.

Storage of Your Data in Other Jurisdictions You acknowledge that, due to the nature of the University Living being a facilitator, Your Data uploaded to the University Living Platform may be hosted on servers residing in jurisdictions other than India, over which University Living has no direct control. By using the University Living Solution, Your Data may become, during the period that Your Data is hosted on such servers, subject to the Applicable Laws of the jurisdiction in which such servers reside or to the terms of agreements respecting the hosting of data on such servers.

When users provide sufficient information through any of our services, such as Enquire-Listing Page, Enquire Property Page, My Kinda of Room, or Service Accommodation Page, an account will be automatically created for them on our platform. Users will receive a welcome email with temporary login credentials, granting them access to their personal dashboard. By submitting their information, users consent to the creation of their account and agree to our Terms & Conditions and Privacy Policy. Our team may communicate with users via email or messaging services like WhatsApp for further interactions and service updates.

De-Identified Data

University Living may also use itself or provide to third parties, Your Data, and any data regarding your use of the University Living Platform, in aggregated form, in a manner that does not identify you (“De-Identified Data”), subject to University Living’s Privacy Policy, for University Living’s business uses, including for the purposes of enhancing and fixing the University Living Platform, performing analytics, marketing the University Living Platform to third parties, and selling such De-Identified Data for profit. University Living will own any and all intellectual property rights in the output of University Living’s use of any such De-identified Data.

Your Access Information

University Living will provide you with certain information to allow you to use the University Living Platform, such as one or more user IDs and passwords and/or the ability to create user IDs and/or passwords (the “Access Information”). The Access Information is provided on the understanding that it is personal to you; you will not permit anyone other than you or your authorized representatives to obtain access to the University Living Website using the Access Information.

5. MESSAGE BOARD

5.1 You agree to use any message board in accordance with the following rules:-

5.1.1 all contributions must be civil and in good taste;

5.1.2 offensive or vulgar language or abusive or threatening behaviour is prohibited;

5.1.3 you must not post any unlawful or objectionable content including but not limited to material which is sexist, racist, homophobic, obscene, pornographic or defamatory;

5.1.4 you must not refer to operator website addresses without the permission of the Company.

5.2 For your own personal safety and security you must not reveal any personal information about yourself or anyone else (for example telephone or mobile number, or home address) in postings.

5.3 If you are under the age of 16 please get a parent’s or guardian’s permission before making a contribution.

5.4 The Company reserves the right to delete any contribution at its sole discretion and at any time without notice.

5.5 The Company does not endorse the content of any materials submitted by a user to the message board on this Website.

5.6 If you are found to be in violation of clauses 4 or 5 your ability to use any or all of the services on this Website may be taken away either permanently or temporarily.

6. LINKS TO AND FROM OTHER WEBSITES

6.1 Links to third party websites on this Website are provided solely for your convenience. If you use these third party links, you leave this Website and get redirected to such links. The Company has not reviewed these third party websites and neither controls and nor is responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found therein, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so solely and entirely at your own risk.

6.2 If you wish to create a link to this Website you must contact the Company in advance to seek permission to do so. If permission is granted, you may only create a link to this Website on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

6.2.1 you do not remove, distort or otherwise alter the size or appearance of our logo, trademark or trade name;

6.2.2 you do not create a frame or any other browser or border environment around this Website;

6.2.3 you do not in any way imply that the Company is endorsing any products or services other than its own;

6.2.4 you do not misrepresent your relationship with the Company nor present any other false information about the Company;

6.2.5 you do not otherwise use any logos, trademarks or trade/brand name displayed on this Website without express written permission from the Company;

6.2.6 you do not link from a website that is not owned by you; and

6.2.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

6.3 The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

6.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of clause 5.2.

6A. Third-Party Assitance

You acknowledge and agree that the Company may allow third parties to list/post/sell/market their service or products (“Third-Party Services”) on the Website. That the Company may collect information from you to provide to such third parties to help them provide their services to You.

6A.2 Any information provided by You to the Company to avail any third-party services (“Service Information”) shall be dealt in the manner specified by the third parties in their privacy policy. Notwithstanding anything mentioned to the contrary in this Website: Terms and Conditions, you agree that the Company may store such Service Information for its internal record purposes and to further develop the Company Services.

6A.3 You agree that the Company is not responsible for providing the Third-Party Services to You. Any modifications or issues faced by You in relation to the Third-Party Services including but not limited to raising a refund/change/cancellation or quality/quantity/accuracy issues are to be raised with the concerned third-party that provides these Third-Party Services and shall be dealt in the manner specified under the terms on which the third party provides the Third-Party Services. The Company shall as per applicable Law provide the details of such third parties and the terms on which such third party provides the Third-Party Services, on the Website. The contact details of such third parties shall also be shared with You after your purchase of such Third-Party Services.

6A.4 You agree that the Company may collect payment from You for the Third-Party Services on behalf of the third-party service provider. In the event of any disputes relating to the payment made by You in lieu of the Third-Party Services, You shall contact the third party service provider and the Company shall not be responsible for any refund/change request.

Refer Terms & Conditions Matrix :https://www.matrix.in/Terms-and-Conditions/SIM-generic-disclaimers
Refer Terms & Conditions Allianz :https://www.allianz.com/en/terms-of-use.html
Refer Terms & Conditions Unikitout :https://www.unikitout.com/pages/terms-conditions
Refer Terms & Conditions Welcome Pickup :https://www.welcomepickups.com/terms-of-use/

7. REGISTRATION

7.1 From time to time we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

7.2 If you register with the Website, each registration is for a single user only. The Company does not permit you to share your user name and/or password with any other person nor with multiple users on a network.

7.3 Responsibility for the security of any passwords chosen or issued to you rests with you. We reserve the right to disable any user names or passwords, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

8. DISCLAIMER

8.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products, services and/or prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

8.2 The material on this Website is provided 'as is', without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

8.3 Commentary and other materials on this Website are not intended to amount to advice on which reliance is placed.

AI Interaction Disclaimer

University Living may utilize artificial intelligence (AI) powered chat and voice BOTs to assist in providing information, customer support, and booking services. While the Company strives to ensure that the information provided by these AI tools is close-to-accurate and helpful, they are automated systems and may occasionally provide incomplete, outdated, or incorrect information.

By using the AI chat and voice bots on our platform, you acknowledge and agree that:

1. The Company is not liable for any errors, inaccuracies, or misinterpretations provided by the AI tools such as ChatGPT, etc.

2. Any actions taken by you based on interactions with the AI tools are done at your own risk.

3. You will use human assistance options when required for clarifications or confirmation of important information, particularly when booking accommodations or making payment decisions.

The Company reserves the right to review and improve AI tools regularly, but it assumes no obligation to ensure their absolute accuracy at all times.

9. LIABILITY

9.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

9.2.1 death or personal injury caused by the Companies;

9.2.2 Fraudulent misrepresentation; or

9.2.3 any liability which cannot be excluded or limited under applicable law (including without limitation consumer law).

9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

10. FEATURED OFFERS

10.1 All promotional offers listed on the University Living website are applicable after a student checks in to the property, unless stated otherwise.

10.2 Offers made available in partnership with property providers are subject to the policies of respective providers.

10.3 Offers are non-transferable and valid until supplies last.

10.4 University Living reserves the right to withdraw, amend or cancel an offer at any time.

11. GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with Indian law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Courts at New Delhi; however, we retain the right to initiate proceedings against you for breach of these terms in your country of residence or any other relevant country where such breach or cause of action may arise.

This website is operated by: University Living Accommodation Pvt Ltd, R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India.

CIN of the company is : U80301DL2016PTC292351

GST : 09AABCU9208L1ZW

Website video, photography and images

The photography/images used on the property pages of our website are typical of that particular property. In some cases, where properties are very similar or identical to another property internally, generic photography/images are used to represent what the property looks like. This is because our properties are built in a modular way, often to the same specification.

For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like when they are complete.

The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content. User cannot use this Content for any other purpose, except as specified herein. University Living does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

The furnishings shown in photography and images may not always represent what is included in the rooms. For information about what you will get in each room, please refer to the features section of the property page.

If you require more information about a property, please Contact Us.

Accessibility

Accessibility guidelines for users of the following browsers:

• Internet Explorer
• Firefox
• Chrome
• Safari
• Edge

Cookies Policy

1.Our website, universityliving.com, uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

2.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device’s hard drive.

3.We use the following cookies:

3.1Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or to help remember your preferences as you move around our website.

3.2Analytical or performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

3.3Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

3.4Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

4.Please also note that cookies may be set by third party organisations when you use our site. Those third party cookies are likely to be analytic cookies, performance cookies or targeting cookies.

5.You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

6.You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of our website.

Refer and Earn T&C

Welcome to our Refer and Earn program! By participating in this program, you agree to abide by the following terms and conditions:. Please read them carefully.

Program Overview

The Refer and Earn program allows existing users to refer friends to our University Living website and earn rewards when the referred friends complete a booking.

Eligibility

• Participants:The program is open to all registered users of our website.
• Referred Friends:Must be new users who have not previously registered or booked accommodation through our website.

Referral Process

• Referral Link:Participants will receive a unique referral link which must be used by the referred friends to sign up and make a booking.
• Tracking:Referrals will be tracked via the unique referral link. Only referrals made through this link will be eligible for rewards.

Rewards

• Reward Type:Rewards may include cash, discount on future rent, gift cards, or other incentives as specified on the program page.
• Reward Amount:The specific reward amount will be detailed on the program page and may vary based on the current promotion.
• Distribution:Rewards will be distributed once the referred friend has completed their booking and stayed for a minimum period as specified.
• Limitations:There may be a cap on the number of referrals or the total amount of rewards a participant can earn.

Referral Conditions

• Genuine Referrals:Referrals should be made to genuine individuals who have a real interest in our services.
• Self-Referrals:Referring oneself is strictly prohibited and will result in disqualification from the program.
• Non-Compliance:Any fraudulent activity, misuse of the referral system, or breach of these terms will result in disqualification and forfeiture of rewards.

Modifications and Termination

• Changes:We reserve the right to modify these terms and conditions or terminate the program at any time without prior notice.
• Notification:Changes to the program will be communicated via email or posted on our website.

Privacy and Data Use

• Personal Information:Participants consent to the use of their personal information for the purpose of administering the program.
• Data Sharing:Referral information may be shared with referred friends as necessary to validate referrals and distribute rewards.
• All information gathered shall be used for the sole purpose of the Company and shall be stored, destroyed and used as per the guidelines laid down under the Digital Personal Data Protection Act, 2023.

Liability

• Program Administration:We are not responsible for any technical issues, system failures, or other issues that may affect participation in the program.
• Limitation of Liability:Our liability for any issues arising from the program is limited to the value of the reward.

Governing Law

This Refer & Earn Program shall be governed by Laws of India and the legislations formulated insofar.

Decision of the Company

• The decision of the Company shall be final in terms of the Refer & Earn Program. The Company reserves all rights in respect of the Refer & Earn Program and holds all rights to revoke or cancel the Program at any point of time without the obligation of notifying the Participants.
• Duration of this Refer & Earn (if UL is deciding upon a time frame until the program shall be revoked). If Any.

Force Majeure

Any event, of an act of God, fire, flood, earthquake, epidemic, pandemic, war, armed conflict, terrorism and notifications issued by the state machinery, which effects the performance by either Party of their obligations for Refer N Earn scheme and which are not foreseeable and are not caused by the acts or omissions of the Party claiming Force Majeure.

Contact Information: For any questions or concerns regarding the Refer and Earn program, please contact our support team atsupport@universityliving.com

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